At Nexra Digital, we are committed to delivering high-quality digital and engineering solutions that meet your expectations. This Refund Policy outlines the terms and conditions under which refunds may be issued. Please review it carefully before engaging our services.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• Refund requests must be submitted within 14 days of the initial purchase or project commencement date.

• The service must not have been fully delivered or significantly executed.

• Refunds are only applicable to services that have not been customized or tailored specifically to client requirements.

2. Non-Refundable Services

The following services are non-refundable once initiated or delivered:

• Customized website development or engineering solutions

• SEO campaigns and digital marketing services already in progress

• Content writing, branding, or design work created specifically for the client

• Consultations, audits, or strategy sessions

• Any digital deliverables or downloadable assets

3. Refund Request Process

To request a refund, clients must:

• Contact our support team via email at info@nexradigital.com or through our official website contact form

• Provide relevant details, including:

  • Project or invoice reference

  • Reason for the refund request

  • Supporting information (if applicable)

Our team will review all requests and respond within 2–3 business days.

4. Refund Approval & Processing

• Refund requests are evaluated based on service status, work completed, and compliance with this policy.

• If approved, refunds will be processed within 7–10 business days.

• Refunds will be issued through the original payment method unless otherwise agreed.

5. Project Cancellation

Clients may request cancellation of ongoing services at any time:

• Cancellation must be submitted in writing

• Charges will apply for work already completed or resources allocated

• Partial refunds may be issued depending on the project stage

6. Client Responsibility

Clients are responsible for:

• Providing accurate project requirements

• Timely communication and feedback

• Reviewing deliverables during the project lifecycle

Delays or dissatisfaction caused by lack of communication may affect refund eligibility.

7. Exceptional Cases

We understand that issues may arise. In such cases:

• We encourage clients to contact us promptly

• We may offer alternatives such as:

  • Revisions

  • Service credits

  • Adjustments to deliverables

Our goal is always to reach a fair and satisfactory resolution.

8. Policy Updates

Nexra Digital reserves the right to update or modify this Refund Policy at any time. Updates will be reflected on our website and will apply to all new engagements.

9. Contact Information

For refund-related inquiries or assistance, please contact:

Nexra Digital
Email: info@nexradigital.com
Phone: +1 (507) 223 3331

Thank you for choosing Nexra Digital. We value your trust and are dedicated to delivering reliable and results-driven solutions.